📢 Notice of Temporary Payment Service Maintenance 📢

2026-04-28

AI AVATAR PTE. LTD

Dear valued customers,

We would like to inform you that a brief maintenance period will be conducted to update the billing descriptor for our payment services.

Maintenance Details:

• Purpose: To change the card billing name from AI AVATAR to Helana AI 
• Affected Services: AI AVATAR App and Online Store
• Duration: From 01:00 to 02:00 on April 29, 2026

During this time, payment services may be temporarily unavailable. This update is being made to improve clarity and consistency in your billing statements.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

If you have any questions or require assistance, please do not hesitate to contact our support team.

Thank you for your continued support.

Sincerely,
AI AVATAR Team

For inquiries or support, please contact
Customer Support Team
[email protected]